Shipping & Returns Policy
Everything you need to know about shipping, delivery, and our returns policy.
Amazon MarketplaceOur products are available on Amazon with fast, reliable delivery powered by Amazon's trusted logistics network.
Prime Members
FREE next-day delivery on eligible orders
Standard Delivery
2-3 business days Australia-wide
Amazon A-Z Guarantee
Full protection with Amazon's customer service and returns
Real-time Tracking
Live updates through your Amazon account
Amazon Benefits: All shipping, delivery, returns, and customer service are handled directly by Amazon. This ensures you receive the same reliable service and protection you expect from your Amazon purchases.
Purchase directly from our website for exclusive benefits and personalized service.
Standard Shipping
FREE Australia-wide delivery in 3-5 business days
Express Shipping
Next business day delivery for $9.95
Secure Packaging
All treats are carefully packed to maintain freshness
Tracking Included
Real-time updates on your order status
Direct Benefits: Orders placed before 2 PM AEST are typically processed the same day. Regional and remote areas may require additional delivery time. Plus exclusive member discounts and early access to new products.
At Hundr, we're committed to your satisfaction and your pup's happiness! For health and safety reasons, we unfortunately cannot accept returns for change of mind once the package has been opened.
Damaged or Incorrect Items
If your order arrives damaged, spoiled, or you've received the wrong item, please contact us within 30 days of delivery. We'll replace or refund the item — just send us:
- • A photo of the damaged or incorrect item
- • Your order number
- • Brief description of the issue
Refund Processing
- • Refunds are processed back to your original payment method within 3–5 business days once approved
- • You'll receive a confirmation email when your refund is on its way
🐶 Customer Care
Questions or issues? Email us at support@hundr.com.au — we're here to help!
How long do the treats stay fresh?
Our treats have a shelf life of 12 months when stored in a cool, dry place. Once opened, consume within 30 days for optimal freshness.
Do you ship to all of Australia?
Yes! We ship to all Australian states and territories. Regional and remote areas may have extended delivery times.
What if my dog doesn't like the treats?
While we can't accept returns for opened packages due to health regulations, we're confident your pup will love our treats! Contact us if you have concerns.
How can I track my order?
You'll receive a tracking number via email once your order ships. Use this to monitor your delivery progress in real-time.
Still have questions?
Our customer care team is here to help with any shipping or returns inquiries.